Social inclusion, Migration

Empowering refugees through psychosocial …


Who is behind this?

Inge Missmahl

Ipso gGmbH


Idea Sketch | Proposal


Idea pitch

Many refugees suffer from distressing life experiences and struggle with creating a meaningful life in Europe. National support services are often not an option, because of cultural and linguistic barriers. But what if refugees had a caring listener right there in their pocket? Ipso e-care trains suitable refugees to become certified psychosocial counsellors and deliver confidential sessions to refugees in need. Our service is available in multiple languages online and via smartphone, everywhere

Where will your idea take place?

Germany, then Europe-wide

Why does Europe need your idea?

Many of the 3.5 million refugees in Europe feel burdened by distressing experiences and inner conflict. These people could greatly benefit from a confidential psychosocial counselling support by trained professionals. However, significant cultural, linguistic and logistical barriers exist for refugees in the social and healthcare systems of the host country. Thus, countless refugees are left alone in managing to overcome their difficulties leading to social isolation, conflict and even violence.

What is your impact?

Our vision is to empower and enable refugees by creating a network of online psychosocial counselling by and for refugees across Europe. We have begun by training more than 50 skilled refugees to become certified psychosocial counsellors in Germany. To establish this new and innovative service all over Europe and reach those in need, we need to run an awareness campaign. Thus, with this funding proposal we aim to promote Ipso e-care to refugees within and beyond Germany and relevant stakeholders

How do you get there?

We will achieve our vision of a cross-border online psychosocial counselling service for refugees and migrants by end of 2017 with the following project phases:
1) Logistic and infrastructure preparation, personnel and trainee recruitment, networking, launch of project in various German locations (in progress).
2) Conduct several certified 12-month training courses to train refugees as counsellors (in progress).
3) Develop and implement an awareness and marketing strategy to upscale the project and make it available to refugees and migrants across Europe (subject to funding).

We seek the Advocate Europe funding to support the Phase 3 and employ and equip a campaigns manager. The campaigns manager is tasked with developing and implementing this awareness and sensitisation campaign.

What is your story?


Who are you doing it for?

Our project benefits refugees, asylum seekers and migrants in Germany and across Europe who are in need of culturally sensitive psychosocial counselling support. This population will be at the center of our awareness campaign in order to connect them our services. We will also approach organisations and institutions that work closely with refugees. On a larger scale, our project benefits processes of social and economic integration, as we provide refugees with a career opportunity.

What makes your idea stand apart?

Our service enhances the well-being and the socio-economic integration of refugees into European society is innovative in two ways: Firstly, we offer a much-needed psychosocial counselling service that is available almost anywhere. Secondly, our project capitalizes on the unique skills and experience that refugees bring to us. By employing refugees, we reduce the strain on national social systems and close a gap in current service provision. We empower refugees to be part of the solution.

€ 49506,-

Funding requested from Advocate Europe

€ 49506,-

Total budget

Major expenses

Personnel 34.884 € Purchases 800,00 € Travel Costs 3.220 € Publicity 7.800,00 € Administrative Costs 2.802,23 €



Idea created on March 8, 2016
Last edit on Oct. 30, 2017

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