Democracy and participation

Civil Service Feedback Loop Initiative


Who is behind this?

Khrystyna Rybachok

NGO “Professional Government”


Who is joining forces?

Cabinet of Ministers of Ukraine


Kyiv School of Economics


Global Ukraine Foundation


Ukrainian Catholic University Ukraine

Idea Sketch


Idea pitch

Democracy means strong links between citizens and civil servants. The PGA will engage Ukrainian alumni of world-class Universities and public policy research institutions in a qualitative study of Ukraine’s civil service, ensuring an independent civil society-driven assessment of civil service reform, communicating its results to the public, building bridges between civil society and the Ukrainian government and promoting excellence in public management.

Where will your idea take place?


Why does Europe need your idea?

This project will ensure openness of Ukrainian civil service by developing an innovative tool to:
1/assess its effectiveness following the best european democratic practices and establishing locally pertinent indicators, 2/ensure targeted public communication of assessment results.

What is your impact?

Stakeholders of Ukraine’s new civil service obtain quality information about the progress on civil service reform.
New civil service receives a valuable assessment and feedback tool that facilitates continuous improvement.
Community of Ukrainian civil service assessment experts established.

How do you get there?

A qualitative civil service assessment developed: testing the major discriminating factors between the “old” and the “new” civils servants’ culture (the “entrepreneurial orientation” concept).
A multiple cooperation approach: 1/integration with the ICSE Index; 2/integration into a larger research network conducted by Fukuyama (Stanford University).
Effective and targeted communication with various project audiences through events and publications.

What is your story?

PGA was established with widespread hopes that western-educated professionals will reform Ukrainian old-fashioned civil service. This did not work out as the young reformers were put into old procedures. We would like to shape the new wave of this process with a robust civil service assessment.

Who are you doing it for?

The assessment target audiences are:
- Western educated “New” (recently employed) civil servants;
- “Old” civil servants who have been employed for a long time

- People of Ukraine
- Government of Ukraine
- Ukrainian civil society
- International donors

What do you need from the Advocate Europe community?

How to better design the methodology for the implementation of the Civil Service Feedback Loop Initiative? How to better design and visualize the assessment report? How to better communicate such a complex project to the public in simple terms?





Idea created on Jan. 19, 2018
Last edit on Jan. 19, 2018

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